Description: Business Process Mapping: Improving Customer Satisfaction ISBN : 9780470444580 Title : Business Process Mapping: Improving Customer Satisfaction Authors : Jacka, J. Mike, Keller, Paulette J. Binding : Hardcover Publisher : Wiley Publication Date : Jul 7 2009 Condition : Used - Good Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Payment We accept PayPal for all eBay orders. Please see payment details below. We will only ship to the address that is entered into PayPal when payment is made! Shipping Multiple shipping options are available for this item. For more detail, please see below, and select the shipping option that is most convenient for you. Returns We have a 30 day return policy. The return must be postmarked within 30 days of the delivery date. Once the item has been returned, we will initiate an item-only refund (shipping costs are non-refundable). We do not provide return labels for general returns.
Price: 18.53 USD
Location: Columbia, Missouri
End Time: 2024-10-25T00:12:34.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Edition: 2
Book Title: Business Process Mapping : Improving Customer Satisfaction
Number of Pages: 336 Pages
Language: English
Publisher: Wiley & Sons, Incorporated, John
Item Height: 1.2 in
Publication Year: 2009
Topic: Customer Relations, Management, Auditing
Illustrator: Yes
Genre: Business & Economics
Item Weight: 18.4 Oz
Item Length: 8.9 in
Author: Paulette J. Keller, J. Mike Jacka
Item Width: 6 in
Format: Hardcover
