Description: Powerful Phrases for Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities by Renee Evenson Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Difficult personalities at work are unavoidable. But the problems that can result from them are not. Publisher Description Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-theres no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who youre dealing with. Helpful features include: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This books pithy, powerful communication tips will make those hours far more harmonious and productive. Author Biography Renee Evenson (St. Simons Island, GA) has worked in the customer service management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development. She is the author of "Customer Service Training 101" (0-8144-7290-7). Details ISBN 0814432980 ISBN-13 9780814432983 Title Powerful Phrases for Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases for Working with Challenging Personalities Author Renee Evenson Format Paperback Year 2018 Pages 225 Publisher AMACOM/American Management Association GE_Item_ID:159043919; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 23.51 USD
Location: Fairfield, Ohio
End Time: 2024-12-01T04:54:31.000Z
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9780814432983
Type: NA
Publication Name: NA
Book Title: Powerful Phrases for Dealing with Difficult People : Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Number of Pages: 240 Pages
Language: English
Publisher: Amacom
Item Height: 0.6 in
Topic: Human Resources & Personnel Management, Business Communication / General, Conflict Resolution & Mediation, Word Lists, Workplace Culture
Publication Year: 2013
Genre: Référence, Business & Economics
Item Weight: 9.3 Oz
Item Length: 9.1 in
Author: Renee Evenson
Item Width: 6 in
Format: Trade Paperback
